RiderBook is provided by Pabpi Ltd, a company registered in England and Wales (company number [company number]), registered office [registered office address].
Pabpi Ltd is the "controller" of your personal data under UK data protection law (the UK GDPR and the Data Protection Act 2018). That means we decide how it's used and we're responsible for looking after it.
Questions about privacy, or requests about your data: email [contact email].
Your shifts, costs and settings are saved only in your phone's browser storage. We can't see them, and they never reach our servers. If you clear your browser data or lose your phone, they're gone unless you've saved a backup file.
When you scan an earnings screenshot, the text is read on your phone and only the numbers you choose to save are kept. The image itself is never uploaded. To do this, your phone downloads a text-reading program from a public software library the first time you scan.
If you subscribe, you pay on Stripe's secure page. Stripe collects your card details, name, email and billing postcode. We receive confirmation that you've paid and your subscription status, but never your full card number.
We don't use advertising or tracking cookies, we don't use analytics that follow you around the web, and we don't connect to your Uber, Deliveroo, Bolt or other platform accounts.
| What we do | Legal basis |
|---|---|
| Create and run your account, store and sync your records, show your figures and tax estimates | Contract: we need it to provide RiderBook to you |
| Take payment for RiderBook Plus and manage your subscription | Contract |
| Send emails you need, such as confirming your email address or resetting your password | Contract |
| Keep the service secure, prevent misuse and fix faults | Our legitimate interests in running a safe, working service |
| Keep records of payments for tax and accounting | Legal obligation |
We don't send marketing emails. If we ever want to, we'll ask for your permission first.
We use a few trusted companies to run RiderBook. They act on our instructions and must protect your data. We don't sell your data to anyone.
We may also share information if the law requires it, for example with HMRC or the police when legally obliged, or with a buyer if Pabpi Ltd or RiderBook is ever sold, who would have to keep to this policy.
Some of these providers are based in, or use services in, the EU and the USA. Where your data leaves the UK, it's protected by UK "adequacy" decisions (the EU, and US companies certified under the UK Extension to the EU–US Data Privacy Framework) or by the UK's approved data-transfer contracts.
Under UK law you have the right to:
Email [contact email] to use any of these rights. We'll reply within one month and won't charge you.
If you're unhappy with how we've handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, phone 0303 123 1113.
No system is perfectly secure, so please use a password you don't use anywhere else. If we ever have a data breach that's likely to affect you, we'll tell you and the ICO as the law requires.
RiderBook saves your records, settings and sign-in on your phone using your browser's local storage, and keeps a copy of the app so it works offline. This is essential for the app to work, so we don't ask for consent for it. We don't use advertising or tracking cookies.
RiderBook is for adults aged 18 and over who work in the UK. We don't knowingly collect data from anyone under 18.
If we change this policy, we'll update the date at the top. If the change is important, we'll tell you in the app or by email before it takes effect.