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Terms of Use

Last updated: 8 November 2026

1. About these terms

These terms are an agreement between you and Pabpi Ltd, a company registered in England and Wales (company number [company number]), registered office [registered office address] ("we", "us"). They cover your use of the RiderBook app and website.

By using RiderBook or creating an account, you agree to these terms. Please also read our Privacy Policy, which explains how we handle your data.

Contact us at [contact email].

2. Who can use RiderBook

You must be 18 or over. RiderBook is designed for self-employed delivery riders and private hire drivers working in the UK, and its tax estimates use UK rules.

3. Your account

• Give a real email address you can access, and keep your password private.
• You're responsible for what happens on your account. Tell us straight away if you think someone else has used it.
• One account per person. Don't share your account or RiderBook Plus with others.

4. Free and Plus

RiderBook is free to use, including logging shifts and costs, seeing your real hourly pay, and cloud backup with an account. RiderBook Plus adds extra features, which are listed in the app. We may change which features are in each plan; if we take away a Plus feature you're paying for, we'll tell you first and you can cancel.

5. RiderBook Plus subscriptions

Price and payment

• Plus costs the price shown in the app when you subscribe (currently £3.99 a month or £39.99 a year). Prices include any VAT that applies.
• Payments are taken by our payment provider, Stripe. By subscribing you also agree to Stripe's terms for processing your payment.

Free trial

• New subscribers get a 7-day free trial. You'll be asked for a card, but you won't be charged during the trial.
• If you don't cancel before the trial ends, your subscription starts and you'll be charged automatically.
• One free trial per person.

Renewal and cancelling

• Your subscription renews automatically at the end of each month or year, and we charge the card you gave, until you cancel.
• You can cancel at any time in the app: Tax & account → Manage subscription. You keep Plus until the end of the period you've already paid for, and you won't be charged again.
• If a payment fails, we'll keep Plus working for a few days while Stripe tries again. If it still fails, your account goes back to the free plan. Your records are never deleted because a payment failed.

Your right to cancel and get a refund

• If you're a consumer, the law gives you 14 days from when you first subscribe to change your mind. If you cancel in that time, we'll refund what you've paid, less a fair amount for any paid days you've already used. If you cancel during the free trial, you've paid nothing.
• After that, we don't give refunds for part of a month or year, except where the law requires it or something's gone wrong on our side.
• To ask for a refund, email us at the address above.

Price changes

We may change the price of Plus. We'll tell you at least 30 days before a new price applies to you, and you can cancel before then if you don't want to continue.

6. Tax estimates are not advice

RiderBook's tax figures, mileage claims and "put aside" amounts are estimates to help you plan, based on the information you enter and our understanding of HMRC's published rates and rules. They are not tax, legal or financial advice.

• Tax rules change, and your situation may differ from the assumptions RiderBook makes (for example, other income, Scottish tax rates, student loans or benefits).
• You're responsible for your own Self Assessment, for what you claim, and for paying the right tax on time.
• If you're unsure, check with HMRC or a qualified accountant.

7. Screenshot scanning

The scanner reads numbers from screenshots automatically and can make mistakes. It fills in the form for you to check; please make sure the figures are right before you save them.

8. Your records

• Your records belong to you. You give us permission to store and process them only so we can provide RiderBook to you, as explained in our Privacy Policy.
• You can export your records at any time (with Plus, as a CSV file) and save a backup file from the app.
• Without an account, your records are stored only on your phone and we can't recover them if they're lost. Even with an account, we recommend saving a backup now and then.

9. Fair use

Please don't misuse RiderBook. That includes trying to access other people's accounts or data, interfering with the service or its security, copying or reselling the app, or using it for anything illegal. We may suspend or close accounts that do.

10. Other companies' names

RiderBook is an independent app. It is not affiliated with, endorsed by or connected to Just Eat, Uber Eats, Deliveroo, Amazon Flex, Uber, Bolt, FREENOW, Gett, ComCab, Addison Lee or any other platform. Their names are used only so you can label your own earnings, and they belong to their owners.

11. Availability and changes

We work to keep RiderBook running and your data safe, but we can't promise it will always be available or free from errors, especially as a small service. We may update the app, change features, or stop offering RiderBook. If we close the service, we'll give you reasonable notice so you can export your records, and refund any part of a subscription you've paid for but can't use.

12. Our responsibility to you

• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit, and nothing affects your legal rights as a consumer.
• We're responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable.
• RiderBook is for personal use. We're not responsible for business losses, such as lost income or profits.
• Because tax figures are estimates (section 6), we're not responsible for tax, penalties or interest you owe, or decisions you make based on them.
• Otherwise, our total responsibility to you is limited to the amount you've paid us in the 12 months before the problem happened.

13. Ending your use

You can stop using RiderBook at any time. To close your account and delete your data, email us. Cancelling a subscription doesn't delete your account; you just go back to the free plan.

14. Changes to these terms

We may update these terms, for example when we add features or the law changes. We'll update the date at the top, and for important changes we'll tell you in the app or by email before they take effect. If you don't agree, you can cancel and stop using RiderBook.

15. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the consumer protections of the law where you live.

If you have a problem, please contact us first at [contact email] and we'll do our best to sort it out.